RETURNS & REFUNDS
You DO have a legal right to change your mind. For most items, you have up to 14 days to notify us of a return and then up to 14 days after that to send it back.
Please scroll down the page for more information on our Refund Policy.
All products to be returned must be in a unworn condition, carefully repackaged in their original packing, which means to remain FITTED WITH ALL SECURITY seals and tags still attached.
**Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.**
To ensure that we can process your return as quickly as possible, we recommend that you use the return process as follows.
PLEASE FOLLOW THE RETURN INSTRUCTIONS ON THE RETURNS/EXCHANGE FORM ENCLOSED WITH YOUR PARCEL AND MAIL IT BACK TO US WITHIN 14 DAYS OF PURCHASE RECEIPT (DATE PLACED ORDER).
- INDICATE IF YOU WOULD LIKE A REFUND OR EXCHANGE
- In the case of exchange PLEASE REMEMBER TO IDENTIFY WHAT ITEM YOU WOULD LIKE IN EXCHANGE.***EXCHANGES ARE BASED ON STOCK AVAILABILITY
- The cost of return shipping is at the customer’s expense and is non-refundable. However EXCHANGES will be SHIPPED FREE OF CHARGE FOR UK MAINLAND ONLY.
***INTERNATIONAL EXCHANGES ARE SUBJECT TO SHIPPING FEES BASED ON OUR STANDARD DELIVERY SERVICES.
-WE OFFER ONE FREE EXCHANGE FOR EVERY ORDER FOR UK MAINLAND ONLY.
- IF THE REPLACEMENT ITEM IS LESS EXPENSIVE THAN THE ORIGINAL, THE DIFFERENCE WILL BE REFUNDED BACK TO YOU VIA STORE CREDIT.
- IF THE REPLACEMENT ITEM IS MORE EXPENSIVE THAN THE ORIGINAL ITEM, YOU WILL NEED TO CONTACT US TO PURCHASE A GIFT CARD FOR THE DIFFERENCE. YOU CAN CONTACT US @ INFO@HOUSEOFMAGUIE.COM, OUR TEAM WILL BE GLAD TO ASSIST YOU. ALTERNATIVELY YOU MAY RETURN THE ORIGINAL ITEM FOR REFUND AND THEN PURCHASE THE NEW, HIGHER OR LOWER PRICED ITEM.
- EXCHANGES TAKE 2-3 WORKING DAYS TO PROCESS PLUS THE DELIVERY TIME TO YOUR AREA.
- When we receive the product, we will refund the value of the purchased product. YOUR PAYMENT WILL BE CREDITED BACK TO THE ORIGINAL METHOD OF PAYMENT. If you received the item(s) as a gift, the sender will be refunded automatically. If you paid by invoice/PayPal, then the credit will be refunded to your Paypal account.
- Returns for refunds are processed within 2-3 working days of receiving the items, card refunds may take up to 10 business day for your bank to complete, depending on their processing time. This can vary greatly between card issuers. Unfortunately We are unable to influence on this.
-SALE ITEMS MAY BE RETURNED AND EXCHANGED. REFUNDS FOR SALE ITEMS WILL BE PROVIDED ONLY BY ONLINE STORE CREDIT.
- SPECIAL ORDERS FOR 'BESPOKE' PRODUCTS ARE NON-REFUNDABLE.
- FOR REASON OF HEALTH AND HYGIENE, WE CANNOT OFFER REFUNDS ON PRODUCTS, HAIR ACCESORIES, JEWELLERY, PIERCED JEWELLERY AND UNDERWEAR.SWIMWEAR.
-Orders placed using HOM store credit or a gift voucher can be returned for a HOM store credit only.
-All products to be returned must be carefully repackaged in their original packing, which means to remain FITTED WITH ALL SECURITY seals and tags and be in an unworn condition.
-Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email. We do not accept returns on Nakey Nakey products. This does not affect your statutory rights.
***International returns are eligible for exchanges & store credit only within 30 days of receipt.
-Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
- In the case of lost of the RETURNS SHEET you can download the return form here:
DOWNLOAD THE RETURNS FORM HERE
- However You have 14 (fourteen) days to notify us of your intention to cancel the order and return the merchandise, then up to 14 days after that to send it back, . We will not process claims for goods received as faulty after this period of time. If you are returning an item for a refund the cost of freight will not be refunded unless the item you received was sent in error or is faulty. (providing we are notified of faults within 7 days of receipt at email@example.com. if you returning an item in order to obtain an exchange then EXCHANGES will be SHIPPED FREE OF CHARGE.
***We offer one free exchange for every order within UK mainland only.
In the event of any failure to return any goods to us within the stipulated time limits, we reserve the right of refuse returns sent to us over the period time. In the event of return refusal the items may be sent back to you at your cost.
Access to and use of the HOUSE OF MAGUIE website (the ‘Website’) is subject to the following terms and conditions. By using the Website, you are agreeing to all of the terms and conditions, which we may update from time to time without notice. You should check this page regularly and take notice of any changes made. If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact us at firstname.lastname@example.org
Your statutory rights are not affected by our returns policy.