RETURNS POLICY

FULL PRICE RETURNS:

You may return full priced items (including purchases made with our welcome/sign-up promo code) for refund to the 'Original Method Of Payment' or an exchange or store credit within 14 days of the delivery date.

To return items they must be in their original condition - unworn, unwashed, unused and with all tags attached and associated packaging in original condition. We ask that you take care when trying on your garments as any garments returned to us with makeup/fake tan or any other markings/stains/smells will not be accepted. This also includes garments that have had their tags removed or altered in any way. For health and hygiene reasons and for your protection, we do not accept returns on swimwear in addition fashion jewellery and pierced earrings.

Orders placed using H.O.M e-Boutique store credit or a gift voucher can be returned for a HOM store credit only.

Store credits are valid for 12 months from the date of issue and it's up to the customer to ensure the balance is used before the expiry date. We recommend saving your store credits and e-vouchers to your Apple Wallet. This allows you to keep track of all your available codes, their expiry dates and the values remaining. For an extension to your store credit, you must contact us 1 month prior to request an extension. We will not honour a store credit that has already expired.

SALE RETURNS:

If you have used a discount code or purchased an item on sale, you may return it for a store credit or an exchange only.

Sale items may be returned and exchanged. Refunds for sale items will be provided only by e-Boutique Store Credit. Delivery times for sale items may be affected by high demand and extra time should be allowed in those circumstances; every effort will be made to keep any delay to a minimum, should it occur.

KLARNA OUTLET SALE % RETURNS:

When purchases are made with Klarna our regular 'Sale Returns Policy' will apply. Once we have received & approved your return you will be issued with an exchange or e-Boutique Store Credit (not a refund) regardless of whether or not your repayments have commenced or completed. Your Klarna payment schedule will continue as normal, however you will be able to use the full value of your e-Boutique Voucher right away. 

COST OF RETURNS:

Customers are to cover the cost of return postage (unless the items are deemed faulty by our team). You can request a British Post Returns Label in our Online Returns Portal (£4.99) or you can ship your order back via a courier of your choice. We will cover the cost of redelivery for an exchange via Standard Post, however if you require express post, this can be arranged for an additional fee.

INTERNATIONAL RETURNS

 FULL PRICE RETURNS:

You may return full priced items (including purchases made with our sign-up welcome promo code) for a store credit within 14 days of the delivery date. In The case of massive delivery delays caused by customs or 'Force Majeure' an exception will be made and an extension on the return expiry date will be made, by request. Please contact us quoting your order number.

We do not offer exchanges for international customers outside of United Kingdom as we are unable to hold stock aside for your exchange. Therefore, you will be issued a store credit for your return which you can use to repurchase the size you desire for exchange. 

Store credits are valid for 12 months from the date of issue and it's up to the customer to ensure the balance is used before the expiry date. We recommend saving your store credits and e-vouchers to your Apple Wallet. This allows you to keep track of all your available codes, their expiry dates and the values remaining. For an extension to your store credit, you must contact us 1 month prior to request an extension. We will not honour a store credit that has already expired.

SALE RETURNS:

Sale items may be returned and exchanged. Refunds for sale items will be provided only by e-Boutique Store Credit. Delivery times for sale items may be affected by high demand and extra time should be allowed in those circumstances; every effort will be made to keep any delay to a minimum, should it occur.  

COST OF RETURNS:

Customers are to cover the cost of return postage (unless the items are deemed faulty by our team). You can request a DHL Return Label in our Online Returns Portal or you can ship your order back via a courier of your choice. The cost of the return label will vary based on your location. You will be given both options when initiating your return in our Returns Portal to decide which return method you prefer.

LIABILITY FOR RETURNING ITEMS OUTSIDE OF OUR OFFICIAL RETURNS PORTAL:

When customers choose to return their orders using a courier service of their preference outside of our official returns portal, it is their responsibility to ensure the safe return of the parcel. To facilitate a secure return, we require that parcels contain proof of delivery, which can be in the form of a photo or signature obtained at the moment of delivery at our premises.
For added peace of mind, we highly recommend opting for a tracked and signed service when returning items. However, it is important to note that our returns portal offers the safest and fastest method for returning your parcel securely. We strongly encourage you to utilize this service for your convenience and security.

FAULTY RETURNS

Our team take care when packing orders and carefully inspect all garments prior to dispatch to ensure they are sent in perfect condition. If you suspect a fault you are required to immediately contact our team (within 48 hours of delivery) by initiating a return request via our Online Returns Portal. We ask that you attach images of your fault in the Returns Portal along with a brief summary of the fault for our team to review. All faulty items must be returned and inspected by our Quality Control team before a return outcome can be provided to you.

Please note that purchasing an 'incorrect size' or being unhappy with the fit is not considered a manufacturing fault and a refund will not be approved on this basis. Our regular return policy will apply for returns of this nature.